Before I stray too far away from the outline I want to remind myself and the readers that this project will only produce fruits if the benefits will be clearly visible. I personally am a believer. In the chemical industry statistics indicated a few years ago that the return on the investment of installing an ISO 9001 quality system is payd back on the average in one year and a half by reductions in waste and increased market share.
True, a large portion of that may come from the fact that many of the inefficiencies of the communications within the larger organization can be removed by streamlining work processes. For a single person or the owner of a small business working alone, some of these benefits may not be there. However the systematic recording of information in documents and records, with adequate backups will certainly help them too. Just last week my desktop computer stopped working. Luckily I could save all my documents on the hard disks; I only have to worry about reinstalling programs and the loss of current e-mails whose back-up was also wiped out.
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