Adopted from ISO 9001 standards
PRINCIPLES:
1. Customer focus // Focus on others
2. Leadership // Clarity of purpose
3. Involvement of people // Reach out
4. Process approach for repetitive activities
5. System approach
6. Continual improvement
7. Factual approach to decision making
8. Mutually beneficial supplier relationships
1. Customer focus // Focus on others
Everyone is a customer, supplier, or prospect.
Understand current and future needs, requirements. Exceed expectations.
Flexible and fast responses to opportunities.
Increase effectiveness of resource utilization.
Loyalty to others generates mutual loyalty.
Example: Marketing customer benefits is more effective than promoting the product features.
2. Leadership // Clarity of purpose
Clarity and capability lead to consistent alignment and recognition.
Goals and objectives are set along important strategic directions
Decision and communications lead to desired results
Example: Provide value to others with passion +
grow the business to the level I get balance.
3. Involvement of people // Reach out
Organizations empower people for full involvement, benefit from their
innovation, creativity, hold them accountable, and because many people
are eager to participate.and contribute to continual improvement.
Resilient individuals reach out and link up with others.
Example: Many forms of mutual support: partnering allow us to give and receive support
- SIGs, associations, virtual organizations, individual links + blogs, etc.
4. Process approach for repetitive activities
Manage activities and resources as components of processes.
Can reduce costs and cycle times
Improve results that become more consistent and predictable.
Reduce random variation.
Example: Manage documents and records: index essential ones.
5. System approach
Effectiveness and efficiency improve when systems that cover
interrelated processes are identified, understood and managed.
Integration and alignment of processes;
Focus on key processes
Provides confidence to interested parties regarding the consistence, effectiveness and efficiency.
Example: Gain power from the positive interaction of processes, resources and people.
A document management system reduces errors and saves time.
6. Continual improvement
Positive results come from having it as a permanent objective.
Increases flexibility to react to opportunities.
As capabilities improve there is a performance advantage.
It contributes to the alignment with the strategic intent.
Example: Ask what is MOST important and improve it.
7. Factual approach to decision making
Effective decisions are based on analysis of data and information.
Can demonstrate the effectiveness of past decisions through reference to factual records.
The ability to review, challenge, or change opinions improves.
Example: Analysis of the root cause of problems, resource allocation, measurement of results.
8. Mutually beneficial supplier relationships
An organization as well as an individual and their suppliers are interdependent.
Mutually beneficial relationship enhances the ability of both to create value.
Increase the flexibility and speed of joint responses to changing market or customer needs and expectations.
Optimization of costs and resources.
Example: Get suppliers to contribute to sales.
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